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Showing Empathy

Showing empathy is a key skill to develop in a customer service, sales or leadership role. This video details ways to show empathy and how to more clearly understand it. Use the workbook to help complete the questions and empathy plan. 
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Key Insights-:

  • Understanding harassment helps employees recognize inappropriate behavior early.
  • Professional boundaries are essential for creating a respectful workplace.
  • Harassment can have serious personal and organizational consequences.
  • Awareness helps prevent inappropriate behavior, including behavior that may be unintended.
  • Individuals experiencing harassment should know the appropriate channels for seeking support and raising concerns.
  • Everyone shares responsibility for creating a workplace built on respect, safety and dignity.

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