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Service Requests

This Course explains the processes that you should consider as an organization that handles service requests. Organizations like local government, councils, central government and private companies which handle requests for service will find this video module useful.
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Key Insights-:

  • A clear service request process improves consistency and accountability.
  •  Accurate information helps ensure requests are handled correctly.
  • Prioritizing requests supports timely and efficient service delivery.
  • Clear communication keeps customers informed and manages expectations.
  • Tracking requests from start to resolution improves transparency.
  • Effective service request management builds trust and strengthens customer satisfaction.

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