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Abusive Customers

This Course Explains what is included in Abusive Behaviour from customers and ways of dealing with them. You will learn some response strategies, termination ideas and how to avoid being baited into the wrong kind of response. 
5 Modules
Overview
Certificate
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Overview

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  • Key Insights-: 

  • Abusive behavior can be verbal, non-verbal, or written and should be recognized early.
  •  Staying calm and professional helps prevent situations from escalating.

  •  Setting clear boundaries is important when dealing with inappropriate customer behavior.

  •  Avoid reacting emotionally or being baited into arguments.

  • Knowing when and how to terminate an interaction can protect both employees and the organization.

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